Image & video dimensions and formats

The right size so a visual fills the screen without being cropped — and why an image can appear cut off.

The player shows each image or video full-frame: the visual always fills the whole zone, but it is cropped if its shape does not match the screen's. For a visual to fill the screen and stay fully visible (nothing cut off), it must have the same aspect ratio as the screen.

Landscape screen (the common case)

16:9 aspect ratio. Recommended sizes:

1920 × 1080 px (Full HD) — the standard, sharp on almost every screen.
2560 × 1440 or 3840 × 2160 px (4K) for a very large screen — same 16:9 ratio.

Portrait screen

9:16 aspect ratio. Recommended: 1080 × 1920 px (or 2160 × 3840 for a large screen).

Why is my image cropped?

Because its ratio differs from the screen's. Example: a vertical photo (shot on a phone in portrait) shown on a landscape screen → the player keeps the centre and crops the top and bottom. Conversely, a very wide image on a portrait screen loses its sides. The fix: crop or export the image at the right ratio (16:9 landscape, 9:16 portrait), or add margins to bring it to that ratio before importing.

Videos

Same logic: 1920 × 1080 (landscape) or 1080 × 1920 (portrait), as MP4. Whatever the source format (MOV, AVI…), the player re-encodes it automatically to a universal MP4 so it plays on every screen.

Screen split into zones

When a screen is split into several zones, each zone has its own shape and crops the visual to its size. For a tall narrow zone, prepare a visual close to that shape (vertical); for a wide banner, a horizontal one.

Easiest path: keep your screens in landscape and prepare your visuals at 1920 × 1080. They fill the screen completely, with no cropping.